If you have chosen to have your goods delivered to your nominated address the following will generally apply:
Deliveries are made on the agreed day, but not at a specific time.
If it is not possible to deliver on the specified day, Queensland Sheet Metal will advise you of alternative arrangements.
If you wish to change the delivery date you must notify us two business days in advance.
Delivery on site:
We will always try to deliver according to your instructions. If, however, it’s not possible to place your delivery on site as per your instructions, these issues determine placement:
- Access issues for vehicles and drivers
- Size of load
- Weight of product(s)
- Vehicle safety
- Driver safety and public safety
Please note that our large, heavy vehicles are unsuited to domestic driveways, footpaths and grassy areas and may not be able to enter your premises. Delivery and placement should be organised accordingly.
Notification of delivery:
Drivers will contact you to advise delivery arrival. If nobody is there to receive the delivery, our drivers will note time of delivery.
Our drivers are trained in roofing materials and handling procedures to minimise the risk of injury or damage to goods.
Please note that large, heavy items like Colorbond roofing panels and other materials may pose a hazard to bystanders.
Some roofing supplies may require multiple deliveries as some products are sourced from different suppliers.
Damaged products or other problems:
If any goods are damaged or defective, please notify us of the problems ASAP. Please note – We will require your order details to manage these issues.
If you have any further questions don’t hesitate to contact us today! Call 1300 926 074.